Yelp is not always the most reliable of review sites. Even if we ignore the rampant extortion accusations, its userbase does seem to enjoy complaining more than praising. As with anything on the internet, you should take what you read with a gigantic grain of salt.
Still, sometimes Yelp reviews are so overwhelmingly poor, you have to pay attention.
Such is the case with budget flier, Spirit Airlines, which boasts some of the most hilariously awful reviews ever. (Full disclosure: I have flown Spirit once to San Diego. While the plane and service were not the same as, say, Hawaiian Airlines, the plane was on time, we avoided the bag fees, and it was dirt cheap.)
Here are some highlights from Portland's Yelp page:
Flight was ok, pilots are friendly but the inside of the plane... jesus christ, I've been in taxi's in Tijuana that are better kept than the inside of this plane. ALL of the leather seats were cracked and or ripped, some of them were duck taped to close the rips, my magazine holder in front of me was full of trash, all of the seats in my row looked like a 3 year old had gone to town with a ball point, and the thing made the most awful landing I've ever heard when getting into Vegas (and I've flown A LOT), this thing sounded like it was going to fall apart. (Shean H.)
It's as if they pulled old discarded planes out of the trash pile, slapped their logo on it and added some pamphlets to the back of the seat. Those pamphlets were filthy too. One had an unknown red substance on it from a previous guest. (Monica G.)
Prepare to be packed like a sardine. This airline had NO leg room. If I hadn't self-medicated on a few margaritas before I took off, I would have been fighting a panic attack. I'm 6 feet tall, and had absolutely zero room between my knees and the poor bastard sitting in front of me. My friend next to me is 6" 2, he was in pure hell. (Travis R.)
This plane is a billboard, but when you think of billboards, you think of ads on the exterior. Nope, here they have ads for Las Vegas on the overhead compartments and if you are lucky (NOT), the middle seat which has a lovely ad on your tray table. And you can't avoid it, unless you have your tray table down the whole time. The advertisement was for wine cooler with a bunch of stupid college aged guys and girls wearing skimpy bathing suits. . . . Heck, I don't have kids and I'm still appalled. (S.L.)
On my flight to Ft. Lauderdale I watched a female flight attendant separate a 2 year old child from her mother and father because they hadn't booked 3 seats together. The little girl had to sit in the right hand window seat WITH AN OPEN MIDDLE SEAT NEXT TO A STRANGER IN THE AISLE SEAT WHILE HER MOTHER SAT IN THE MIDDLE SEAT IN THE ROW ACROSS FROM HER AND THE FATHER SAT IN THE WINDOW SEAT IN THE ROW ABOVE THE MOTHER. THE LITTLE GIRL CRIED AND SCREAMED THE ENTIRE WAY THROUGH THE FLIGHT AND THE STRANGER NEXT TO HER HAD TO TRY TO CONSOLE HER BECAUSE THE FLIGHT ATTENDANT FORCED THE PARENTS TO STAY IN THEIR TICKETED SEATS!!!!!!!!!!!!! (Sara M.)
At one point we had to turn around because they were almost out of fuel. They FORGOT to refuel at the previous airport. (Sonny S.)
So, is it damning? Or a case of unrealistic expectations? Let us know what you think in the comments below!