If Eric Miles had a playbook, he would need to update it every day. “We live in an uncertain, complex, and ambiguous world,” said Miles, chairman and CEO of Moss Adams, the largest accounting firm headquartered in the West. “Our goal is to build a firm that can adapt quickly to challenges as they arise.”
Moss Adams provides the world’s most dynamic companies with specialized accounting, consulting, and wealth management services. To drive continued success in an age of disruption, the firm is implementing more agile and holistic approaches to business and workforce management that will help the firm and clients better navigate and respond to change. A top priority, especially in the wake of the pandemic, has been embedding a “coaching culture” throughout the company, spurring a deeper understanding of client needs, enhancing recruitment and retention, and shaping a more inclusive culture.
Moss Adams is equally dedicated to improving diversity in the accounting industry. Building on a culture of accountability, the firm is working to ensure greater impact in hiring, mentoring, and promoting employees. Since 2019 the firm has seen a 5.7% increase in Hispanic or Latinx first-year staff hires, and a 2.8% increase in Black interns.
“Large professional services firms tend to operate in silos,” said Miles. As the business world becomes more interconnected, Moss Adams is expanding the firm’s specialized technical services to address the broader issues—from digitization to supply chain disruption—reshaping commerce today.
“We need to specialize and dive more deeply into the complex problems facing our clients,” said Miles. “By building an accounting firm that also provides strategic insights for our clients, we become a deeply trusted partner in our client’s success.”
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